At Intellect Voltis, we believe transparency about how we handle your information builds trust. This isn't just another legal document we've created to tick a box. It's our commitment to you about what data we collect, why we need it, and how we protect it.
We're based in Sheffield, operating under United Kingdom data protection laws. We take this responsibility seriously because your privacy matters to us just as much as the quality of our UI/UX design education does.
Who We Are and How to Contact Us
Intellect Voltis operates from Nuffield Health and Fitness, Napier St, Sheffield S11 8HA, United Kingdom. We're registered as a data controller under UK GDPR, which means we're responsible for deciding how and why we process your personal information.
If you have questions about this policy or how we handle your data, reach us at info@intellect-voltis.com or call +447553790583. We typically respond within two working days.
Information We Collect About You
We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose related to providing you with quality education and support.
Information You Give Us Directly
- Your name, email address, and phone number when you enquire about courses or register for programmes
- Portfolio links and professional background when you apply for our learning programmes
- Payment information when you enrol (processed securely through third-party payment processors)
- Course feedback and assessment responses that help us improve our teaching
- Messages you send through our contact forms or email correspondence
Information We Collect Automatically
- Basic website usage data including which pages you visit and how long you spend on them
- Technical information like your IP address, browser type, and device details
- Cookies and similar technologies (you can control these through your browser settings)
- Course completion data and learning progress when you're enrolled in our programmes
We don't use intrusive tracking or sell your data to third parties. The information we collect helps us run our courses effectively and improve your learning experience.
How We Use Your Information
Every piece of data we collect has a purpose. Here's what we actually do with it.
| Purpose | Legal Basis |
|---|---|
| Processing course enquiries and registrations | Contract performance and legitimate interests |
| Delivering educational content and assessments | Contract performance |
| Sending course updates and scheduling information | Contract performance |
| Processing payments and maintaining financial records | Contract performance and legal obligations |
| Improving our website and course offerings | Legitimate interests |
| Sending occasional updates about new programmes (if you opt in) | Consent |
We keep marketing separate from essential course communications. You can opt out of promotional emails anytime without affecting your access to course-related information.
Who We Share Your Data With
We're selective about who gets access to your information. Here's the complete list:
- Payment processors who handle transaction security (they never see your full card details, and neither do we)
- Email service providers who help us send course materials and updates
- Cloud storage providers where we securely host course content and student records
- Analytics tools that help us understand how people use our website
- Guest instructors who need access to student names and progress for teaching purposes
All these partners are carefully vetted and bound by strict data processing agreements. They can only use your data for the specific purposes we've authorized, nothing more.
We will never sell, rent, or trade your personal information. If someone approaches us wanting to buy student data, the answer is always no.
International Data Transfers
Some of our service providers operate servers outside the United Kingdom. When we transfer your data internationally, we ensure it's protected by appropriate safeguards such as Standard Contractual Clauses approved by UK authorities.
We primarily work with providers that maintain data centres within the UK and European Economic Area, minimizing the need for international transfers where possible.
How Long We Keep Your Information
We don't keep data longer than necessary. Here's our approach:
- Course enquiry information: 2 years from your last interaction with us
- Student records and assessment data: 7 years after course completion (required for accreditation and verification purposes)
- Financial records: 6 years from the end of the relevant tax year (legal requirement)
- Marketing consent records: Until you withdraw consent, plus 3 years to maintain suppression records
- Website analytics: 26 months in aggregated form
When we no longer need your data, we securely delete or anonymize it. We conduct regular reviews to make sure we're not holding onto information we don't need.
Your Rights Under UK GDPR
You have significant control over your personal data. These aren't just theoretical rights – we actually honour them.
Right to Access
Request a copy of all personal data we hold about you. We'll provide this within one month, free of charge.
Right to Correction
Ask us to correct inaccurate or incomplete information. We'll update our records and notify relevant third parties.
Right to Erasure
Request deletion of your data in certain circumstances. Note that we may need to retain some information for legal obligations.
Right to Restriction
Ask us to temporarily stop processing your data while we resolve a dispute or verify information.
Right to Object
Object to processing based on legitimate interests, including direct marketing (which we'll stop immediately).
Right to Portability
Receive your data in a structured, commonly used format to transfer to another service provider.
To exercise any of these rights, send your request to info@intellect-voltis.com with details about what you're asking for. We'll respond within one month and won't charge you unless your request is clearly unfounded or excessive.
Security Measures We Take
Protecting your data isn't optional for us. Here's what we do:
- All data transmitted to and from our website is encrypted using industry-standard SSL/TLS protocols
- Student records are stored on secure, encrypted servers with restricted access
- Our staff receive regular training on data protection and security practices
- We use multi-factor authentication for accessing sensitive systems
- Regular security audits and penetration testing to identify vulnerabilities
- Automated backups with encryption to prevent data loss
While we implement strong security measures, no system is completely impenetrable. If we ever experience a data breach that poses a risk to your rights, we'll notify you and the relevant authorities as required by law.
Cookies and Similar Technologies
Our website uses cookies – small text files stored on your device. We use them sparingly and only for legitimate purposes:
- Essential cookies that make the website function properly (you can't disable these if you want to use the site)
- Analytics cookies that help us understand how visitors use our website (you can opt out)
- Preference cookies that remember your settings and choices
You can control cookie settings through your browser. Blocking certain cookies might affect how our website works for you.
Children's Privacy
Our courses are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If we discover we've inadvertently collected such data, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@intellect-voltis.com.
Changes to This Privacy Policy
We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students by email and post a notice on our website.
The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to check back occasionally to stay informed about how we're protecting your information.
Your Right to Complain
If you're unhappy with how we've handled your personal data, please contact us first so we can try to resolve the issue. We take complaints seriously and will investigate thoroughly.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact them at ico.org.uk or call their helpline on 0303 123 1113.
Questions About This Policy?
We know privacy policies can be dense. If something isn't clear or you have specific questions about how we handle your data, we're here to help.
Nuffield Health and Fitness, Napier St, Sheffield S11 8HA, United Kingdom